General terms and conditions
Dear customer, once you use the website for the purpose of purchase, you will be obligated to follow the terms and conditions. Please read the list of terms and conditions carefully before using the electronic services. In the event that you do not agree (or cannot comply) to any law or condition from the list, we advise you not to use the electronic services provided by Khusheim for Industrial Equipment.
The website services are only available for those who can legally represent themselves according to the law of the Kingdom of Saudi Arabia. Persons who are unable to legally represent themselves under the local contracts law may not use the website’s services.
Khusheim for Industrial Equipment has the absolute right at any time to amend the terms and conditions of the website without notification or prior notice. You may access the most recent version of the terms and conditions at any time on the website. If you do not accept the amendments to the terms and conditions, you must stop using this service. In the event that you continue to use this service, you implicitly agree to adhere to the amended terms of the terms and conditions for this site.
Personal account registration:
The information provided by you within the registration process shall be considered protected according to the terms of protecting privacy, and your personal information shall be part of your private record of your dealings with our services. In the event that you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, in addition to preventing access to your laptop/ computer, and therefore you are responsible for all operations performed through your personal account using your password.
The website shall bear no responsibility to anyone for any loss or damage that may arise because of your failure to protect your password or any other information related to your personal account. In the event of suspecting suspicious transactions in your personal account, please contact us immediately through the approved communication channels.
By using our website and online services, you implicitly agree that all electronic transactions sent to you by us are legally binding and are treated as written transactions.
We have the right to monitor, record and save any phone call, e-mail or other form of electronic communication with you for training purposes in order to verify the advice and feedback addressed to us and to improve and develop the quality of services provided to our customers.
Prices and terms of sale
- Khusheim Company has the right to update the products prices whenever it is necessary and this will affect the products displayed in the site, the product in the shopping cart and all unconfirmed products.
- Existing prices include VAT
The customer is directly responsible for updating his information, including his receiving address, email and mobile number, as soon as there is any change to such information.
Imperfection or difference in order
- In the event of a difference in the type or quantity of the order at the time of delivery, the customer must file a complaint with the customer service department of Khusheim for Industrial Equipment, specifying the difference on the delivery note or bill of lading
- The request shall be submitted to Khusheim for Industrial Equipment on the same day of receiving the order, and any requests submitted after that may not be valid. Communication shall be through approved communication methods
- Products may be returned within 7 days from the date of receipt
- Products must have been supplied by Khusheim for Industrial Equipment directly and it must be unused, undamaged, and in its original and non-separated boxes and it will be inspected by Khusheim for Industrial Equipment
- Chemical products (with an expiration date) may not be returned
- Products purchased as part of an order including a free product sample or a promotion product may not be returned
- The customer may return the entire order or only part of it
- Khusheim for Industrial Equipment has the right to refuse returning any order that does not comply with its internal policies
- In case of returning the product because of a defect in the product, defect from the manufacturer, damage during delivery of the product or because the delivered product is not right/wrong, no additional charges will be charged for shipping service or bank transfer fees. In case of other reasons for returning, ( customer need to replace the product or the customer’s desire has changed in general), shipping fees or bank transfer fees shall be imposed on the customer
- In case the customer refuses to receive the product from the shipping company, the amount paid shall be returned to the customer after deducting the cost of shipping to the warehouses and the bank transfer fee
Warranty and Repair Policies:
Khusheim for Industrial Equipment fully guarantees its “Agents in Saudi Arabia” products against defects from the manufacturer. The guarantee shall not include misuse, accidents, depreciation or non-compliance with instructions for use, sabotage or maintenance work that does not conform to the manufacturer’s recommendations or failure to perform maintenance, for different periods depending on the nature of the products sold as follows:
- 24 months from the date of purchase (Makita electric equipment, Fimer electrically operated welding equipment, Tyrolit electric equipment, keto electric lift units, helical air compressors, and all electrical equipment)
- 12 months from the date of purchase (Elemax generators, Ashok Leland diesel and gasoline generators, air-powered equipment)
- 6 months from the date of purchase: construction equipment, hydraulic equipment, manual tools, air compressors, agricultural equipment and other gas-powered equipment of all brands that are not mentioned in the above items.
- Khusheim Company will repair all machines under the warranty conditions free of charge inside Khusheim Service Centers.
- The technical report issued from Khusheim service centers will be considered to judge on the machine warranty condition however the customer can inspect the machine in third party service centers (as per Saudi specifications and standers) and Khusheim company will pay the charge only if their a mistake proved from our service centers.
- The products should be used only to the Application that it designed for. (Like a wood machine shouldn’t e used to cut steel)
- The customer must adhere to the periodic maintenance of the machine according to the manufacturer’s instructions inside Khusheim maintenance centers or other Khusheim approved centers as per Saudi specifications and standers.
- The Customer should use genuine (Or Approved) spare parts and accessories from Khusheim Company or by Saudi organization for specification and standers, as the warranty will be void in case of using duplicate or not approved spare parts or accessories, in addition which are threating the life of the worker.
- The warranty only covers the products sold by Khusheim Company and its authorized dealers and don’t cover the imported products by other companies or from other countries.
- The warranty will be valid only if the serial no. of the machine matches the the invoice or warranty card.
- The warranty will be voided if the serial no. removed or used in multiple machines.
- Warranty does not cover anyway (electric motors – Switches – Electric wires – Air filters and all consumables parts such as Bearing, O-rings, etc.)
- The warranty does not cover repair of failures resulting from:
- Using non-stable electric source or nonstandard electrical connections
- Operating the machine by generator power (unless the machine is equipped for it).
- Operating the machine in abnormal environmental conditions (such as very high temperatures – rain – unventilated rooms etc.)
- Operating the machine in the desert within the sand storm without using protections rooms.
- Khusheim Company may sell products purchased from the local market, as it will be a distributer for these products; these Products will be subject to the terms and conditions from their agent and cannot be covered by Khusheim warranty service without a contract with the customer.
- To insure maximum satisfaction of the customer he should inspect and test the machine sold to him and make sure of the availability of complete accessories before leaving the Showroom and we will be glade to explain the operation procedure to him.
- Customer should read the operation manual and adhere to the instruction in it.
- Targets the minimum possible delivery period for its products. Fridays and Saturdays are not included in the delivery period
- In the event that the order is not received within 10 working days, you should contact customer service
- The principle of goodwill is adopted at the times and dates specified for the delivery of the products. Khusheim for Industrial Equipment shall assume no liability for any losses, costs, damages, or expenses that directly or indirectly cause delays in the delivery of the products
Policy for mistakes in pricing and technical specifications of products:
In the event of a product pricing mistake or technical specifications, Khusheim for Industrial Equipment alone has the right to reject or cancel the order and the customer shall be notified in case the order is cancelled.
Property Rights Policy
This website and its content is copyright of [Khusheim for Industrial Equipment] – © [Khusheim for Industrial Equipment] . All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.